Six Critical Issues to Prevent Church Members from Dropping Out

Gary McIntosh and Charles Arn wrote a deeply insightful book several years ago titled What Every Pastor Should Know. As someone who values both research and real-life church application, I find the data in this book incredibly helpful. One of the most eye-opening sections focuses on church member retention—and the patterns behind why people drop out. The findings are not only illuminating; they’re actionable.

Two key discoveries from their research stand out:

• • 82 percent of church members who drop out leave within the first year of joining.
  • Dropouts are not random. Most leave around the six-month or twelve-month mark.

In essence, new members seem to give the church a “trial run,” or what McIntosh and Arn call a “test,” at two major intervals—six months and twelve months. If the church passes the six-month test, most members will stay for another six months. If the church also passes the twelve-month test, those members are far more likely to stick around long-term. In other words, retention hinges on how well a church engages its new members during their first year.

Let’s walk through these two “tests” and explore how churches can use this framework to dramatically reduce dropout rates.

The Six-Month Test: The Belonging Phase

By the six-month mark, every new church member is asking three basic—yet critical—questions. These questions might not be spoken out loud, but they’re felt deeply. They’re questions of connection, identity, and welcome.

1. Have I made friends in this church?

This is the first and most fundamental question. Their research shows that new members who stay active in their church make an average of seven new friends within the first six months. In contrast, dropouts typically make fewer than two.

This number is telling. It reminds us that while theology, programs, and preaching matter, relationships are often the glue that holds people in a congregation. Friendship is not a fringe benefit of church life—it’s central. When someone walks into a church, they’re not just looking for a seat. They’re looking for a place to be seen and known.

Church application:

• • Assign “friendship ambassadors” to connect with new members in the first few weeks.
  • Encourage long-term members to initiate coffee, lunch, or small group invitations with newcomers.
  • Consider creating informal fellowship events designed specifically for new members to meet others.

2. Is there a place in the church where I fit?

People stay where they feel like they belong. This sense of “fit” often comes from being part of a smaller group—a Sunday School class, a home group, a ministry team, or a serving opportunity.

The large crowd on Sunday can feel overwhelming. It’s in the smaller communities that people begin to feel like they matter.

Church application:

• • Connect every new member to a group within their first 30 days.
  • Emphasize “next steps” not as optional but as essential to church life.
  • Train group leaders to intentionally pursue and include new faces.

3. Does this church really want me here?

The warmth and welcome someone feels on their first Sunday should continue well past the membership class. New members subconsciously evaluate whether the church’s friendliness was just a first-impression strategy or a genuine culture.

They’re also asking, “Am I being invited into ministry?” Engagement is a powerful indicator of belonging.

Church application:

• • Invite new members to serve within their first 60 days.
  • Celebrate new volunteers publicly to affirm their importance.
  • Make follow-up contact after the first visit, then again after 30, 60, and 90 days.

If a church helps new members answer these three questions positively in the first six months, they’ve likely passed the first test. The member will probably stick around for another six months. But they’re not yet fully assimilated. Another test awaits.

The Twelve-Month Test: The Meaning Phase

Around the one-year mark, members begin asking deeper questions. The first phase was about belonging; this second phase is about significance. Do I matter here? Is this church worth the investment of my life and time?

4. Are my new friends as good as my old friends?

Early church friendships can feel warm and promising, but by month twelve, people assess the depth of those relationships. Are these surface connections, or have they grown into real, trusted friendships?

The truth is, people will drift if they feel their relational needs aren’t being met—especially if they’ve left behind deep friendships at a previous church.

Church application:

• • Equip small group leaders to foster relationships, not just content delivery.
  • Offer retreat or intensive group experiences to deepen relational bonds.
  • Encourage testimonies of how community has changed lives.

5. Does the group meet my needs?

After investing six months or more in a group, people naturally begin to ask whether it’s worth the continued effort. If the group feels stale, unfocused, or unhelpful, they may slowly disengage. And once they disengage from the group, the church itself is often not far behind.

Church application:

• • Regularly evaluate your groups and offer leadership coaching.
  • Give groups permission to multiply, pivot, or transition formats if needed.
  • Provide content or training that keeps groups fresh and aligned with church values.

6. Is my contribution important?

This final question is perhaps the most existential. It goes beyond friendships and beyond needs. At its core, it’s about purpose. Am I making a difference in this church? Is this just a place I attend, or is it a mission I’m helping carry out?

People want to be part of something that matters. If they sense that their time, talents, or resources aren’t needed—or worse, aren’t noticed—they may walk away.

Church application:

• • Communicate the “why” behind every role in the church.
  • Offer quarterly volunteer check-ins to affirm and support team members.
  • Celebrate stories of impact, connecting people’s efforts to changed lives.

Why This Timing Matters

The six- and twelve-month timelines are not arbitrary. They represent key emotional and spiritual checkpoints in a new member’s journey. Ignore them, and you risk losing people who were once eager to grow. Recognize and respond to them, and you have the opportunity to build a church filled with engaged, long-term disciples.

This framework isn’t just about retention—it’s about discipleship. It’s about stewarding the people God brings to your church. Each new member is a gift and a responsibility. These six questions help churches fulfill that responsibility with intentionality and grace.

Next Steps for Your Church

1. 1. Audit Your Assimilation Process
      Map out what a new member experiences in their first year. Identify gaps in relational connection, group involvement, and ministry invitations.
   2. Empower Your Leaders
      Make sure every ministry team, small group leader, and staff member understands these six questions. Equip them to respond with action and care.
   3. Measure What Matters
      Track retention rates at 6 months and 12 months. Gather feedback from new members and use it to refine your process.
   4. Celebrate Progress
      Don’t wait until a member has been around for years to affirm them. Celebrate milestones—30 days, 6 months, 1 year—with gratitude and encouragement.

Retention is not about gimmicks. It’s about relational and spiritual investment. If your church can help new members say “yes” to these six questions, you won’t just grow your attendance—you’ll grow your people.