Four Different Ways to Measure Success: Metrics for a New Era of Church

This Post On Church Metrics Is Written By Jeff Lockyer, The Lead Pastor Of Southridge Community Church, A Multi-Site, Missional Church In The Niagara Region Of Ontario Canada.  A Former National Team Long-Distance Runner, Jeff Also Chairs The Board Of The Global Leadership Network Canada, And Is The Founder Of Leaders’ Village (@Leadersvillage).  He Has Recently Released His First Book, Finding Our Way: Reclaiming The First-Century Church In The Twenty First Century.

The fall is always significant for leaders in local churches because it represents the launch season of your annual rhythm. This year, as you inch our way out of the pandemic, the fall kick-off season has ministry leaders excited, anxious, and bit puzzled as churches seek to rebuild momentum in their communities.

The rush back has been underwhelming for many leaders.

Momentum is measured by numbers—often referred to as the “metrics” or “Key Performance Indicators” (KPI’s). As you re-launch ministries in a season that, for many, feels like we’re re-planting our churches, those metrics will invariably get even closer attention than usual.

The question is: as local church leaders, what are you measuring? And, what do the things you measure say about what it is you’re actually building? How do you measure “success” in the Body of Christ?

Traditionally, pastors have defaulted to what’s known as the “ABC’s” of church: Attendance, Buildings, and Cash. Even through the pandemic—with the twist of pivoting online—many of the church leaders I’ve spoken with have focused their attention most closely on these aspects of church life.

But when you think about the purpose of the Church—to incarnate the love of Jesus Christ in the world—is that what matters most? Is simply drawing a crowd, filling buildings, or paying the bills the full extent of what Jesus lived, died, and rose again to empower? Is this what Jesus really meant when He said, “I will build my church”?

Old Metrics, Meet New Metrics

In our local church, these questions have ravaged us. In the early years of my church leadership, we felt like we had the ABC’s rolling: growing 35-40% year-over-year-over year, repeatedly doubling our church population, adding multiple services and facility expansions, and seeing booming budget surpluses. It was a great time to be talking to my pastor buddies!

But then, unexpectedly, we were confronted with an agonizing question: “If your church suddenly disappeared, would anyone in your surrounding society really notice?” All of a sudden a new number appeared: the number zero. Because, at that time, that’s about how many people in our surrounding community would have noticed if we disappeared—in spite of rocking out the ABC’s of church.

So, instead of further expanding our existing facility, that question drove us to relocate our church closer to the downtown core of our city so we could be in greater proximity to the people our society typically ignored. A couple years after moving, we opened what is now the largest 24-7, 365-day/year homeless shelter in our region, right in our church building.

Fast-forward a few more years, when we were becoming multi-site, and we started launching new locations around a “shelter-equivalent” initiative that now defines each of our church locations. Referred to as our “Anchor Causes”, these primary programs of compassion and justice now define what each of our church locations is ultimately about.

Over the decades, as we’ve continued to grow in our capacity to reveal Jesus to our world, we’ve awakened to some new KPI’s—these days, we focus on some different numbers to measure our effectiveness, other than the traditional ABC’s of church or online metrics. The new metrics help us measure impact in ways that other metrics simply don’t capture.

For us, some of the most critical numbers we now monitor are:

1. Our “budget pie”: rather than fixating on the amount of money coming in, we now focus on the percentage of funds we invest into our surrounding society in the form of compassion and justice activity. Before moving our church, there were literally zero dollars stewarded to share Christ’s love in practical ways. But, this past year, over 70% of the money we’re spending is being invested into fostering compassion and justice in our communities (both locally and globally). Since your expenses reveal what you value, this metric matters very much to us because it gives us an indication of how much we value the people Jesus most values.

2. “Engagement rates”: possibly even more critical than money is people’s time, so we also seek to measure how many of our weekend service attenders are actively participating in the Way of Jesus—as opposed to simply living out a “church-goer” kind of faith. To do that, we have more critical KPI’s than our attendance rates. The most important of these is what we call our “Engagement rate”, which tracks the percentage of our attenders involved in one of our locations’ Anchor Causes. We’re working to get our engagement rates over 100%, where more people would access the “front door” of our church through the Anchor Cause before even attending a weekend service!

3. “Integration rates”: to us, this statistic is next-level, because when we engage people in our Anchor Causes, we’re seeking to foster what we call a “friendship that makes the difference” through fostering reciprocal relationships with the marginalized people we’re serving. As a church, then, we’re not just looking to one-directionally serve people in need, but to create mutuality as we explore, experience, and express Christ’s love together. So—kind of the inverse metric to engagement rates—we want to know how many people that we’ve served in our Anchor Causes (like our friends who’ve experienced homelessness) have been welcomed, included, and integrated into our other core programs (i.e.: our weekend services and Life Groups).

4. Community feedback: you’ll never really know if your surrounding society would notice if you disappeared unless you ask them. This can happen conversationally, which we often do with civic officials and friends outside of our community, to get their candid opinion on our church’s effectiveness. But, at times, it can also happen statistically, through outside surveys and feedback generators. Would people outside your church “strongly agree” that you add positive value to your surrounding society, or would they “strongly disagree”? By simply asking that question—through a measured survey—you can clearly know the answer!

As you consider your fall launch season—and rebuilding momentum as a local church— what is it that you and your leadership are most measuring? What KPI’s do you most care about? And: what do your most critical metrics say about what your church and leadership values most?

If we’re going to be people—and communities—who live out the primacy of Jesus’ Law of Love, we’ve got to figure out how to measure it. But, to be clear: measuring the degree to which we exude Christ’s love can’t be captured through the traditional ABC’s of church.

As we reopen coming out of this pandemic, is it time for you and your ministry to re-evaluate how you measure success? I dare say, you won’t be able to really build momentum—Jesus-expressing, Kingdom-expanding momentum—without it!

How Do You Reach People When It Feels Like Culture Is Tuning You Out?

You got into ministry because your heart and mind are in the right place – to spread the hope of the Gospel and reach more people. But today’s culture is so different than what Christians value.

You’re working harder than ever, yet seeing fewer guests and less frequent attendance. Increasingly, it feels like the culture is just tuning you out.

The strange truth is, people are hungry for the message you’re sharing. Surprisingly, our culture isn’t craving an echo of itself, but rather an alternative to itself.

The Art of Better Reaching course provides you with the lessons, tools and strategies to grow your church, gain passion around the mission, and reach more people.

Mark Clark and I create the course to equip your church to…

  • Reach more unchurched people by understanding how to speak into today’s culture;
  • Create momentum and passion for your mission without watering down your message;
  • Attract and engage more first time guests using proven digital and in-person strategies; and
  • Widen your front door by adopting a new content creation strategy designed for the digital era.

… you can secure your spot in the Art of Better Reaching today.

What About You? How Is Your Church Measuring Success?

I’d love to hear how your church is navigating metrics as you re-open. Leave a comment below and share!

Written by: Jeff Lockyer


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