The Church Has an Image Problem. 6 Ways to Fix It.

It’s no secret that local churches are struggling to get people into the building. There’s a growing realization among many church leaders that getting people to attend church is not just a post-COVID challenge. At this point, it has almost nothing to do with COVID.

As almost every church leader realizes, people have been drifting out of local churches for years. The decades-long attendance trends have been almost all down and to the left. And even the growing churches of a decade ago are finding it harder than ever to fill the room.

While the reasons are varied, part of the reason for the struggle to get people to engage in church (whether that’s existing members or new people ) is that the church has an image problem.

The Image Problem Isn’t Without Foundation

The scandals, the abuse, the self-righteousness, and other un-Christian behaviors of prominent and everyday Christians have created a huge chasm for the church. And the repentance, humility, and sorrow that ought to be there often aren’t there, creating a big challenge.

Before we dive in, let me be the first to say there are many good reasons the wider Church (particularly the Western Church) has an image problem.

The scandals, the abuse, the self-righteousness, and other un-Christian behaviors of prominent and everyday Christians have created a huge chasm for the church. And the repentance, humility, and sorrow that ought to be there often aren’t there, creating a big challenge.

But here’s what’s also true. The essence of Christianity isn’t the same as the current angry, abusive, self-righteous expression of Christianity that’s causing so many to walk away. Many local church leaders faithfully embrace the essence of Christianity but get painted with the same brush as Christians who don’t.The essence of Christianity isn’t the same as the current angry, abusive, self-righteous expression of Christianity that’s causing so many to walk away. Many local church leaders faithfully embrace the essence of Christianity but get…CLICK TO TWEET

As a result, though, good-hearted, honest, and faithful church leaders are facing an uphill battle they didn’t necessarily create.

We live in a day where—thanks to the unfaithfulness of some church leaders—every church leader and congregation has an image problem.

Here are some reasons the problem exists and some suggested ways to move through it.

1. Politics

The moment you wade into partisan politics (or political conversations that take a very narrow point of view), is the moment you alienate at least 50% of the people you’re trying to reach.

Many leaders use their pulpit not just to speak into politics or justice issues, but to speak in support of partisan talking points.

The moment you wade into partisan politics (or political conversations that take a very narrow point of view) is the moment you alienate at least 50% of the people you’re trying to reach.The moment you wade into partisan politics (or political conversations that take a very narrow point of view) is the moment you alienate at least 50% of the people you’re trying to reach.CLICK TO TWEET

As this perceptive and thoughtful article in The Atlantic points out, taking strong stands can be a way to temporarily grow your church in this environment. But the author makes a strong point that, ultimately, partisan politics is poisoning the evangelical church.

While it’s easy to say that pastors are being ‘courageous’ for taking a stand on a partisan issue or in favor of a political party, is that really being courageous?

What if it’s actually not courageous to take a partisan position and say something partisan from the pulpit?

What if being courageous these days means becoming an alternative to the culture, not an echo of it.

What if it’s actually not courageous to take a partisan position and say something partisan from the pulpit?

What if being courageous these days means becoming an alternative to the culture, not an echo of it?

Last time I checked that is exactly what the Gospel is. Churches that realize this now will have a much more effective long-term outreach than churches that don’t.What if it’s actually not courageous to take a partisan position and say something partisan from the pulpit?What if being courageous these days means becoming an alternative to the culture, not an echo of it?CLICK TO TWEET

2. Scandal

The church should be a very safe place—free from abuse, corruption, and the misuse of power. The fact that it’s not is troubling on about 1000 levels.

The church should be a very safe place—free from abuse, corruption, and the misuse of power. The fact that it’s not is troubling on about 1000 levels.

Here’s what’s true, though. There are tens of thousands of churches and church leaders who faithfully live out their mission—no abuse, no misuse of power, no corruption.

Even though your church may not have breached ethics or Christian values, the fact that so many churches have taints the public perception of your church.

So, what can you do?

To start with, lead with love. Let the community know you’re for them, and back that up with support for other local charities and community initiatives and even for other churches. Love goes a long way.

Second, let people who visit your church know the precautions you take to ensure everyone’s safety. This is especially important in vetting and training the volunteers who work with children and teens.

Finally, practice financial accountability and transparency. Although it was never required by law, when I was a lead pastor, every year, we had a professional accounting firm review our finances and report to the board and our community. Doing right is one thing. In the case of a charity, letting people know things are being done right is even better.The church should be a very safe place—free from abuse, corruption, and the misuse of power. The fact that it’s not is troubling on about 1000 levels.CLICK TO TWEET

3. Self-Righteousness

My guess is that as you read this, you might say to yourself, ‘Well, at least I’m not as bad as those hateful, hypocritical church leaders who make the headlines.”

I get it. I feel that too. And that phenomenon is also called self-righteousness. 

It disappoints me to realize that decades into my adult Christian journey, I am still much like the man who met Jesus and wanted to justify himself. 

I did a one-year daily Bible study on Proverbs with a friend recently, and as we wrapped up, we asked each other what our biggest takeaway was. 

Mine? 

I am still so stubbornly self-righteous.

You can see that in leaders who refuse to apologize or repent (or simply read carefully crafted statements that shift blame elsewhere). 

What’s missing in the self-righteous is humility. 

Humility is a much more effective evangelism strategy than self-righteousness. 

Self-righteousness is like pride—it only looks good to the self-righteous. Everyone else is revulsed by it.Humility is a much more effective evangelism strategy than self-righteousness. CLICK TO TWEET

4. Weirdness

A lot of Christians end up speaking Christianese. If you’re not a Christian, Christianese is weird. Actually, if you are a Christian, it’s still weird.

I started to fall into this trap early in my ministry and realized I had to correct it quickly.

If you speak in code, you’ll have difficulty connecting with unchurched people.

If you find yourself saying brothersisteramenfellowshiptribulation, and the like, it tends to bring less credibility to what you do.

Sure, that might work in your church circles, but if you’re trying to reach your community, it’s a barrier.If you’re not a Christian, Christianese is weird. Actually, if you are a Christian, it’s still weird.CLICK TO TWEET

I also think the more titles you have, the weirder it gets. When I was a pastor, people asked me all the time what to call me. I told them, “Just call me Carey.” Not Pastor Carey, not Reverend Carey. Just Carey. Why? Because my access to God or spiritual condition isn’t different from theirs.

I don’t even list my academic degrees anywhere. I realize traditions differ, but I’m trying to connect with people who don’t attend church.

Here’s my rule. If you can’t talk to someone on the street the way you talk in church, you have a problem with how you talk.

So don’t speak weirdly.If you can’t talk to someone on the street the way you talk in church, you have a problem with how you talk.CLICK TO TWEET

5. Hate

But when hate becomes a primary characteristic associated with a Christian, that Christian no longer resembles Jesus.

To quote the genesis problem behind the ambitious and moving He Gets Us initiative,  “How did the world’s greatest love story in Jesus become known as a hate group?” 

The fact that a growing edge of evangelicalism is perceived by culture as being hate-filled and known largely for what it is against is a problem for every Christian.  While so many Christians have taken stances that they believe separate good from evil, the lines aren’t always so clear to others. 

I love what Aleksandr Solzhenitsyn has to say:

If only there were evil people somewhere insidiously committing evil deeds, and it were necessary only to separate them from the rest of us and destroy them. But the line dividing good and evil cuts through the heart of every human being.

Aleksandr Solzhenitsyn

And that’s true.

But when hate becomes a primary characteristic associated with a Christian, that Christian no longer resembles Jesus.When hate becomes a primary characteristic associated with a Christian, that Christian no longer resembles Jesus.CLICK TO TWEET

Because many non-Christians see Christians as spiteful, hypocritical, and judgmental (characteristics that non-Christians used to describe Christians even back in 2007), every church leader has to work a little harder to overcome those perceptions.

The way to do that?

Again, love. 

One positive encounter with a loving Christian can begin to offset years of stereotypes about what Christians are really like. One encounter with a loving Christian can begin to offset years of stereotypes about what Christians are really like.CLICK TO TWEET

6. Don’t Go It Alone (Have You Checked Out He Gets Us?)

It’s too easy to go it alone as a church leader. To think you need to reinvent the wheel. To think you can right the ship by yourself. 

The problem with going it alone is that not only will you fail to be as effective as you could be, but you’ll spend far more time having far less impact than you would if you partnered with other people.

To top it all off, most churches are understaffed and underfunded. So what do you do to truly make an impact in your community?The problem with going it alone as a leader is that not only will you fail to be as effective as you could be, but you’ll spend far more time having far less impact than you would if you partnered with other people.CLICK TO TWEET